Overview Helps Obie Get Comfortable With Saving

Obie Comfort Solutions brought in Overview to review their annual expenditures including how they accept credit cards and the cost of their merchant services. After Overview’s review, Obie Comfort Solutions realized that there had to be a more cost-effective solution. Since the bulk of their transactions occurred at their customers’ homes, the service technician would call in the credit card number to the office and enter the transactions by hand. Keying in the transactions is significantly more expensive than swiping them.

Overview suggested that the drivers be equipped with card readers. This solution not only reduced the cost of processing, it also integrated with their inventory software which reduced their office workers’ workloads.

Office Workload Reduced, Significant Cost Savings Realized

Overview also investigated the amount of money that they were paying for credit card processing in general. Their rates and fees were continuously increasing. They were frustrated because they did not have a point of contact and the company was not providing the level of customer service that they wanted. After performing a cost analysis, it was determined that just by lowering their rates, the company was able to save thousands yearly. They were given a designated contact person to call for customer service and, after a 90-day period, Overview reviewed their bills to ensure that what was represented was correct. During that review, the customer acknowledged that the office’s workload was reduced and recognized the cost savings they experienced after their drivers were equipped with card readers.

After they brought Overview in to review their business practices, Obie Comfort Solutions reduced their costs and increased work efficiency.

Discover Your Own Savings

Schedule a 15 minute call with Ben to discover how you can realize savings on credit card processing fees, business insurance, payroll processing, and many other businesses expenses.